Water damage, Denver friends, we’re going to have a swell time for the next 10 to 12 and a half minutes talking about all things water damage, Denver related on yet another edition of Bigfoot restoration podcast of gold. You know, we go into just about every water damage. Denver job with a pretty open mind. I’ve learned over the years that you

get yourself in trouble by assuming, uh, you know, something about a job or that everything’s completely qualified either before you even get to the job or very soon after. And so it really is a benefit to everybody to, to keep an open perspective and an open mind as we enter, um, the phase of remediating from someone that’s had a water damage Denver issue. And so to kind of put this in perspective, you know, oftentimes we’ll get a phone call from an interested party, whether it’s the property owner or somebody that just happens to be at a property that’s got an issue, got water damage, um, needs restoration services immediately. Perhaps an insurance agent, um, who knows, but somebody that’s obviously trying to communicate the fact that they have water damage, timber situation going on. So it’s always good to get that preliminary info into get ’em kind of the,

the guts of what what’s going on and what to be prepared for. But quite often people, um, they really are starting to get into it specifically trying to immediately tell us, okay, this is what I think it is, or this is what gotta be. This has gotta be where it’s coming from. And kind of speculating on a number of different things, which is fine, but it, like I said, it’s, it’s not really all that necessary or helpful from the get go. Uh, you know, quite honestly, sometimes if somebody is just sure, you know, they’re just thinking, okay, I know where this is coming from. It’s gotta be this, and you kind of get it, get on the bandwagon when it comes to that and go into the job thinking, okay, this is the water damage that I need to look for. This is where the guy said it’s coming from.

And perhaps you’re already zoned in on what the person said they they were really sure was. And it can kind of get your focus out of perspective and get you sidetracked from being open to other possibilities. And you know, maybe that person’s right, but maybe that’s not the only source. Maybe there’s other things to consider. Maybe there’s other, um, other failures going on at the same time randomly. So it’s good [inaudible] to get on the horn, immediately reach out to a water damage. Denver company like Bigfoot, explain the situation, explain the need and give, give a solid amount of info, but leave it at that and get, get someone over to the property immediately to assess not only what currently is happening, but like we’ve talked about multiple times on these little snippets. The number one thing that we do as a water damage timber company, when we are experiencing a, uh, one of our, we’re out to, uh, a job that is experiencing a water loss is to find and eliminate the source.

So that’s, that’s really what you gotta do, number one. You can, you can suck water out all day long, you can start to get material out and so on and so forth. But if, if the source hasn’t been located and is not, at least in the process of being eliminated, it’s still gonna you’re just, you’re fighting the lost cause you’re going to still continue to have water coming in, sewage coming, whatever the, whatever the loss is, it’s going to continue to happen. Um, again. And so if, if everyone is kind of on that same page as far as, okay, we think we might know where it’s coming from, but let’s not, let’s not get too incredibly fixated on just this one potential possibility because it could get our, it could get our focus off, you know, other other things that may be going on. Um, so when we, when we get into these sorts of water damage, Denver jobs, we, we use our diagnostic tools, we kind of take a look around.

Sometimes it looks a little bit silly. Like we’re just staring with our mouth agape and maybe half glossy eyed. But really it’s just trying to, trying to theorize, you know, what our tools are telling us what, you know, the reality of what’s gone on, what we’re sitting there looking at and considering everything that could have happened. Um, whether it’s, you know, a potential source from inside the home with the line under pressure, which that’s usually pretty obvious. If that’s the case drain line, that’s malfunctioning. Something exterior up of the home, it’s allowing water damage Denver to possibly,

uh, trade the house. Um, but

we need to always, and we do always, uh, just kind of make that one of our top priorities to keep, keep an open mind, not, not get ’em too pigeonholed on what we think the problem might be so that we know for sure, you know, we’ve, we’ve thought of everything and we’re, we’re good to go. Once that source has been eliminated, we can get to fixing the problem and getting these folks back on their feet. I’m just going to put this in illustration and I’m trying to think of one of the more recent jobs that this occurred in. Um, but I think where, where my mind was initially is on top of, um,

you know, the fact that we do want to go into a job open-minded,

ready to consider all sorts of potential

issues when it comes to that specific scope. The other dynamic that comes in is, is there, there’s not only the interested party, there’s not only the insured, but there’s also other parties as well, like an adjuster, like an insurance agent and they’ve got their perspective as well. And I guess that is what my thought was initially with the job that I’m guess we performed recently still kind of kind of wrapping up is that an adjuster actually made it out to the home to look through everything before any water damage Denver company had. He had even stepped, stepped foot on site. So, um, for whatever reason, however it went, the, the homeowner or the, the insured contacted their insurance when this happened and the agent or the, the adjuster got with, with them. Um, I don’t know why they, they didn’t start calling restoration companies, but, um, the adjuster was out there and they wrote up their scope and their, um, their whole deal and presented it to the homeowner, um, right out, like within a day, which is great customer service.

Water Damage Denver | We Share Different Perspectives

But what we’ve found is that the protocol that they wrote and kind of the approach that they, they wrote out and kind of decided this is the way it’s going to go, this is how the jobs are going to be performed and this is what’s going to need to happen. Uh, it just improved not to be the case. And so we had a bit of a conflict as far as, um, you know, certainly initially we, we did exactly what the adjuster had suggested. I’m not going to go into crazy detail, but, um, their, their thought was to go, um, there was a flood in the kitchen, water damage, never in the kitchen and linoleum floor or some sort of a laminate floor, um, which had caused damage downstairs in the basement as well. So the gesture stop was to just remove the ceiling downstairs to the basement, cut out, cut out that it would have to go anyway and attempt to dry it from underneath, which fine.

Not a bad thought at all except for the fact that in the kitchen there were multiple layers of this laminate type product, one on top of the other. I would say probably the two, maybe even three layers of this stuff. And I don’t know that I’ve ever seen a floor like that truly dry out. But we tried and that’s exactly what we did. We followed the gentleman’s recommendations and we had our women in there, um, for the time period that should have achieved dry standard on that floor and it just didn’t happen. So we had to go back to the adjuster then and say, Hey, you know, there’s basically like a moisture sandwich here. We need to get this floor out, we need to get these layers of laminate out and then we’ll be able to drive the sub floor. And ultimately they acquiesced. They allowed us to do that and we were able to dry it up within a couple of days.

Now, um, you know, we’re not into the business of, I told you so type stuff, but had we been able to kind of assess things and go at it from, from our recommendation, um, that would have happened very first day. We would have been on the job and that would have eliminated probably about five or six days of equipment. Um, being run in the home. It would have sped up the project, the, the insured would have been on to step two and three and four, uh, way, way, way quicker. Um, and the whole whole claim for the water damage Denver issue would have probably been less. So, um, you know, those sorts of things happen sometimes. Um, when one person has an idea of how the situation can be fixed, how that water damage Denver, um, restoration can occur and other people might have a different perspective. And you know, ultimately somebody has got to make the decision in this case did gesture was out first. So he made the call, we followed that. And at some point we just said, look, this isn’t going the way all of us had hoped we need to do. And it happened to go very well at that point. So, um, we can, we can play nice. We, we want everybody to be on the same field and it’s not always to say that we’re 100% right and that everything we always recommend goes,

Mmm.

Goes correctly, goes exactly how it was planned. But, um, it’s, it’s nice to be able to collaborate and to, for everybody for all interested parties to be on the same page. So, um, that is going to do it for today’s episode. Hopefully that provided a little clarification on how we approach water damage, water damage, Denver jobs and how um, how we’d like to work with both adjusters and insurance agents and the property owners, whoever isn’t is got a S uh, you know, like a stick in the fire when it comes to these water damage Denver jobs. So please get a hold of Bigfoot restoration if you have any needs related to water damage, Denver, smoke, fire or mold. We are here when you need us and until next time we want you to stay safe.