Well, it’s uh, water damage Denver friends. It is yet another outstanding percolating edition of the big foot restoration and repair podcast of gold. Today we’re going to dive into what seems to be a bit of a widespread talking point in all areas of life, not just what we deal with on a daily basis with respect to water damage, Denver or any of the other services that we provide. But, uh, I can see this jumping platforms in other industries, pretty much any interpersonal connection, relationship, doesn’t matter if it’s spouse, significant other children, family, close or far, people at the workplace, people that you know well, people that you don’t know well and really honestly slay. What it boils down to is trust, I suppose. Um, I guess to be a little bit more specific, it’s, um, communication and then maybe, let’s see, uh, to get just a touch Marshall, the civic, it is, I hate, I don’t really want to say the word integrity, but let’s see if, if there’s something a little less emotional, perhaps something like, um, accuracy, something along the lines of that.

So one thing that we deal with, uh, on a daily basis, doesn’t matter if we’ve gone out and performed, but water damage Denver job, any sort of smoke or fire loss or mold, probably a little less on the mold side to be, to be honest, because this is a, you know, this is mostly an insurance issue, an insurance issue. It comes across when an individual isn’t obviously an insured. But also what, what happens is even though we’re, we’re working at someone’s home or property office space that has incurred a water damage, Denver loss or a loss in general, um, you know, we’re communicating with that individual. We’re, we’re letting them know what, what to kind of expect some of the general generalities of what they’re going to be going through, what sort of access we’re going to need, what sort of equipment is going to be going on in their home. But as far as billing, as far as you know, of keeping in touch with, with an entity for, you know, the reason we’re doing this or that or you know, what the corresponding charges are.

Mmm.

It’s the insurance company. It’s an adjuster more specifically. And sometimes it’s not necessarily, um, the adjuster acting on behalf or acting for their, um, insurance company. It could very well be a third party. Um, so a lot of times insurance companies have, you know, certain volume of work and I guess I’m not 100% sure when or why they outsource their claims, but it happens. And so all of a sudden, either instead or in addition to,

Mmm,

working with an adjuster from the actual insurance company, we’re also dealing with, uh, someone from, you know, a third party that is auditing kind of what we do, managing the claim. And ultimately they’re going to, not necessarily issue payment, but they’re going to, uh, oversee the whole process and then report back to the insurance company to let them know, um, that, you know, everything is complete. Here’s why to issue payment for, and I can see that being a valuable service to an insurance company, but it can get a little muddy. Um, sometimes, you know, there’s quite often too many chiefs, not enough Indians, too many sheriffs, not enough Cowboys, whatever, whatever you want to say that. And what ultimately what the,

the issue is, and probably more often, more often than not in these water damage Denver losses is you are charging this and we want to pay this. You’ve deemed this process necessary. We deem it unnecessary. You have suggested that you need this amount of equipment to perform the job properly. We don’t agree. We think you should have used this amount of equipment or documented things a different way than what you did. And it’s, it’s okay. I mean that, that’s the way the industry has and everybody’s kind of advocating either on their own behalf or on the behalf of their customer, uh, for their purposes. And one thing that we’ve kind of established ourselves on as a water damage Denver company is that we want to be very accurate and exact on the steps necessary for each individual job. That doesn’t mean that we’re perfect. It doesn’t mean that we can’t be, uh, that there can’t ever be a conversation and you know, that we’re a above reproach when it comes to anything like that.

Um, but we, we also are very comfortable in, in just one of our kind of mission statements to keep costs as low as possible for everyone involved. Whether it’s a self pay, if somebody just has a little water damage Denver, you know, in their basement and they don’t want to file a claim. We want to keep those charges minimal. We’re going to do exactly what needs to be done but not anymore. We want to keep those costs down for, for the self payer. But even for the insurance side of things, it, it’s not worth it to us to try to sneak another couple of fans in. Another couple dehus in work a little extra on a job, charge more, charge more hours than what really are necessary appropriate. We’d rather have an excellent relationship with um, any and every insurance company, every adjuster and you know, it’s kinda like the old golden rule or whatever.

Water Damage Denver | We Are Minimalists And Keep It That Way

Also, the rule of honesty is the best policy type thing. And I don’t know, uh, apparently that’s not the norm in the water damage Denver industry or just in the restoration industry in general. But when we are presented with a job, you know, our goal is to always only do what is necessary, only bill and charge for what is necessary and feel good about getting the job done incredibly efficiently, professionally in the shortest amount of time. And you know, certainly in a, in a cost effective way for anyone and everyone involved. Um, but even though, I mean, even though that is our, our little motto or one of our mottoes, we know and we understand that not every insurance company or adjuster or really even self self pay individual is gonna just look at our invoice and say, okay, here you go. Here’s a check or whatever. Here’s a, you know, here’s a direct deposit from the insurance, whatever. Just because this is what you come up with and you guys have said

that you’re,

you’re honest and you’ve got integrity. Here’s check. There’s probably going to be questions. What’s this? Why? Why did we get billed for this many days? What does this chart explain what this means? And that’s something that if you are a legit water damage Denver company or have provided any type of restorative type work, you can sit down with anybody that has questions and go through line by line and very reasonably and comfortably say, sure, this is what this is for. This is why this was the amount of damage that had to be mitigated. This is the amount of moisture that was present in the material. This is how many days it took to get down to what we consider dry standard. This is why we removed this because we wanted to ensure the health and safety of the homeowners moving forward. And hopefully the person that’s asked the question is then open to hearing the explanation. And I’m open to, you know, wanting to understand that every water dim, what every water damage. Denver job is different and it requires a customized approach and um, you know, it costs something and it, you know, it’s never cheap. It’s never something that people are just dying to scratch a check for or put on their credit card and totally, totally, totally understand that. But

the equipment that’s put in the labor that is performed, the technical skill that’s been acquired over years, if not decades, is valuable to everyone involved. Whether it’s honestly the employee, the insurance company, the adjuster, the individual that, um, you know, owns the property. It’s a benefit to all. So when that, when that final bill or when those numbers are starting to be submitted for payment, uh, like I said, just about every water damage Denver job is going to be met with some, some questions just about every time. And so that conversation can and should be had. And I would say hopefully in more more cases than the not, you know, it comes to a reasonable conclusion just in the last couple of weeks. Mmm. An adjuster for a third party on a water damage dimmer job that we had performed. Um, they needed a little more clarification on the types of fans that we used and [inaudible].

To make a long story short, we, we did not have pictures of the types of fans that we use on that specific location in that specific home drying that specific carpet. Even though we know that we set these exact types of fans, it’s pretty much, I mean it’s the fans we use on probably 90% of jobs. The insured SABIC fans, even the actual insurance office that referred us, this job knows the type of units that we use when it, when it comes to this. But this third party often, you know, I think Wisconsin or something like that, they were requesting in addition to many, many other things. They were requesting physical pictures of these exact fans on site at this specific job. And I would say probably eight or nine times out of 10 we would have those pictures ready to rock and roll for them.

Um, we do try to document everything we do. Every single trip we make to a water damage. Denver job after the bulk of the work has been performed, we still go back and monitor, take readings, take pictures. For whatever reason, we just, we struggled to find a picture. We had a lot of pictures, but for this water damage Denver job, we could not come up with picture of one of these fans setting at this insurance house, drawing out the carpet. Now we got everything dried out in about 48 hours, which we were all pretty proud of because this place had tons of water damage. Denver, it was a major leak but it was, you know, at, at some point we just had to say, look, we’ve, we’ve gone through everything. We can’t find a picture of this fan. What, what do you want us to do?

And there’s simple stance as well, if you don’t have this picture, if you don’t have a picture, we can’t pay you for that fam. Simple as that. And we went back and forth a little bit and ultimately settled on a number. They proposed a number, um, to me, you know, kind of somewhere in the middle. And even though it’s tough, tough pill to swallow, like we’re not going to argue, we just need to get paid on this claim and get this water damage Denver job off the desk so to speak. So we reasonable about the number that that we had agreed on and we then awaited the check from the insurance cover.

Great.

Again, just skip through a few steps in a few conversations about a week later the insured received the check, which was to come straight to us. But upon getting the news that they had received the check, it was not for the amount that we had agreed upon. So that’s where to circle back around to kind of the,

the point I was trying to make from the beginning. The, the whole point of, of this specific podcast podcast is, you know, I guess it goes along the lines a little bit of honesty and integrity and accuracy and communication and all those things. But when you feel like you’ve, you’ve done all those things and again you’ve, you even given a little ground and you know, settled on a number that’s below what you know is justified. And incorrect and then the actual check shows up for even less than that. I would say that most people’s defense mechanisms would go up pretty quick and you know that it would be rubbed raw a little bit and feel like they were being taken advantage of, kind of trying to be, you know, have a quick one pulled over on them, whatever. And so that is just kind of what we deal with on a daily basis with respect to, again, just about every water, every water damage Denver job that we come across. Um, again, we get it. We don’t really take it personally. It’s companies, entities, third parties, whoever, advocating on their own behalf, their own interests of wanting to get, you know, kind of as much as possible for as little as littles,

as little as possible. And that’s not all that uncommon and every walk of life. And that’s why I said it’s not specific to us or even to business in general because a, it’s just kind of how human nature is to some degree. So don’t need necessarily any pity party. Just another kind of little spotlight shined on a typical water damage Denver job. Kind of how it wraps up, how the billing process works, how, how the numbers come in. Um, you know, unexpectedly sometimes and um, yeah, good to have you with us. Water damage, Denver friends. If we can be a resource to you in any way, please reach out. We are here when you need us. Until next time you stay safe.