Yo, yo yo, my Water Damage Denver friends going to spend some quality time together for the next 10 to 12 minutes. What do you say? Want to, uh,

want to give some, um, little tips and inside info to our Water Damage Denver friends and maybe a little tough love as well. Sometimes that’s necessary. We, we all can benefit from constructive criticism or, um, just little things that, that we all should know that, um, you know, sometimes we just have certain ideas and they seem right. They seem appropriate. But you may come to find out that that just might not be the case. And if we all have our egos in check and we realize that we can learn something new every day, that should not be a real big issue. Kind of sad in this climate. Today’s just a kind of vibe overall.


the need and the revelation of, of hurt feelings and um, just not being able to cope with anything that isn’t just incredibly positive or peachy or rainbows and unicorns, um, can send people into an absolute spiral. And that’s just not the way that it should be. We should all be adults, we should all be able to, uh, learn and cope and maybe

change perspective from time to time based off the information somebody else can provide to us that we may have not otherwise known. So without continuing the vagaries, I would love to just spend a few minutes discussing, uh, kind of the standards of the water damage industry, the restoration industry, um, why, why we, um, follow those, why it’s important and why it can be a difficult, um, part of our job to follow those guidelines and stick to what we know to be true and what we’ve learned and what we’ve been trained on. And um, what’s, you know, oftentimes regulated as opposed to what an insured might think or want or an adjuster might think or, or just about any interested party might think or want or believe to be necessary within the scope of a water damage Denver job.

So to just kind of put things in context and to set things up, we, we enter every job wanting to make it as simple as possible. That may not be entirely possible with every single job that we come up against. Um, every single job is different, requires an open mind to not pigeonhole and, uh, jump to conclusions, but really to be very thoughtful and make sure that every single part of the scope of the job is considered before, you know, decisions are made and you know, we’re, we’re dead set on how it’s going to be done and how it’s going to be achieved. So simplicity is always, always the goal. But even achieving simplicity means that there needs to be some good solid thought and consideration going in to how to achieve that simplicity, that efficiency for that job. So whereas some people might see, um, simplicity and, and you know, a, a straight fast track course to completion as being something where you show up and five minutes later you’ve got everything in place and you’re going to do this, um, that might not be the case.

Um, often that, uh, that exact thing I’ve seen it many times can lead to a lot of mistakes being made, a lot of, um, re, uh, revisiting the job site to, uh, address things that were kind of glossed over before, um, just can kind of turn into a headache. So that again, is, is our main goal. And we, we, you know, I was saying is it is, it is as only as good as is that. But, um, you know, I don’t know very many companies that offer that out there as one of their objectives is to, to really keep everything to exactly what needs to be done. We’re not in the business. We never have been to try to make a $1,000 job turned into a $6,000 job, turn at $10,000 claim and do a $50,000 claim. And a lot of companies do that and they, they do that so they can, you know, build up their marketing budget or they can, um, you know, be able to pay for certain overhead costs that they have.

And that’s, that’s their business. Um, but we, we say right out there on our website that we beat our customer’s bids by 10%. How do we do that? Well, we don’t do it because we look at our customer’s bids and say, okay, we’ll do 10 do it for 10% less. We do that because our bids always come in at least 10% less than our competition. As a matter of fact, there was a gal that we did a job for him. I’m probably mid to late summer and she withheld this information from me. She probably did so for a certain reason, but she had a pretty simple water damage. Denver. Um, yeah, like North Denver job that um, that was super minimal. There really wasn’t a ton that needed to be done. Um, I think it was like an $800 job. Um, yeah. So there again, yeah. Could it have been more?

Yeah, it probably should have been a little bit more. We probably ended up doing a little bit more than what we had thought we would, but we bet it at a certain price and that’s what we charged. Cause we said we would and there was no major change of order type, um, needs throughout the scope of that job. So, um, on her review that she left graciously on Google after we were done, she said that she had had a contractor before us. And like I said, I had no idea until I read this for myself. She had another contractor come in. She showed them the exact same thing that she showed me. She gave him the exact same information. He quoted her, I believe she said like $6,000. So 800 to 6,000 probably at what most people would consider sizable savings. And I don’t know where the $6,000 number came from.

I have no idea how that could be justified, but somebody felt like it was a, so anyway, just a quick illustration of, of how we operate and how we’ve been proven to, um, stack up time and time again. But beyond simplicity and just wanting to get the right job done in the most time-efficient manner is also reliant on what type of a loss it is. A won’t go into the specifics of what everything means means. But in every job we go into, we’re looking at both, um, category and cat classification. So you might have category one, two, or three, you might have classification one, two, three, or four. And that’s dependent upon, you know, the amount of moisture that’s, uh, in that particular water damage Denver job. Um, is it just grossly saturated? Are we talking about tons of water? Do we have little kids swimming in the basement, in their, in their basement swimming pool from their broken pipe?

Is it just a little toilet leak from upstairs, a faucet leak, something like that? Is it clean water? Is it, you know, slightly tainted water coming through materials that could be a little bit hazardous? Or is it full on, you know, Blackwater sewage, category three, everything’s got to go. So those are things that we, we assess and we have to consider and we have to not just make a snap judgment on that, but after go around and really consider everything that’s a part of the loss. And where did this water come from? Where did it travel through? Um, what sorts of materials has it touched, that sort of thing. Um, and then we have to make a determined determination based off that how the job is going to be handled. We are looking out for the client, but when there’s multiple interested parties involved, we have to look out for everyone that has a hand in this. And that means that we need to do right by the insurance company as well. Just because it’s an insurance claim doesn’t mean that it’s a free for all to try to run up the bill and get as much money as we possibly can. And it really shouldn’t be there. The perspective of that from the homeowner either. It’s a matter of fact, one job that we’re dealing with right now, um, again, is it a small job? No, not necessarily, but it’s, it certainly wasn’t a large one. Um, but it was a

relatively speaking simple one. It was a clean water break in a pipe that, you know, affected some drywall, but it also affected some carpeting and it’s newer carpeting, but it is totally salvageable. It can be dried out. Everything can, um, can be saved, can be reattached and totally used for years and years to come. But the homeowners don’t, aren’t cool with that. They want brand new carpet. Well [inaudible]


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by the standards, by the regulatory kind of points that have been put in place by people far smarter than me. They say that’s not necessary, nor is it appropriate. Well, as an aggressive homeowner with a policy, they may take it upon themselves to kind of bully or beat up the adjuster or the insurance agent and say, look, I’m going to go elsewhere unless I get what I want. I want new carpet. And whether or not they get that isn’t really the point. But the point is, is that they’ve stopped listening to the professional. They’ve stopped considering what we know to be the correct way to handle their job. And they’ve decided they deserve something different because of whatever. Who knows what it is. I won’t speculate as to what each person’s [inaudible], um, end goal is, but they’ve just decided that they’re, they’re going to receive this type of treatment and they’re going to have, um, these exceptions because they just feel justified in asking for it. So, um, the bottom line also is that, that it does, I mean, in all transparency that takes money out of our pocket. If we’re not able to perform the job, use the equipment that we’ve invested tens of thousands of dollars in, um, do that follow up work that sees through to the end of the dry out and the replacement of carpeting and pad. If, um, all we’re doing is tearing out carpet and removing moisture, um, that,

that severely cups cuts into the overall scope of the job. Not that we won’t do it, but it, um, you know, I’m not, I won’t, I guess I won’t come up with an analogy for many from another industry. Um, but it, it’s just something, again, that, um, affects us. And yes, uh, the insured may get exactly what they want, but they’re really affecting everybody else in the situation negatively to give them selves, um, exactly what they want. So I get it. Everybody’s out to kind of look out for themselves and they want to make sure that they’re, um, satisfied those sorts of things. But, um, again, if, if everybody got new everything, whenever there was a Water Damage Denver job or any sort of a loss at all, either insurance companies would go out of business or premiums would be outrageously unaffordable. Not that they already aren’t there, but even more.

And not that we’re feeling sorry for insurance companies either. Obviously, they do very well for themselves, but we just all have to consider how, how this should work and how everything should be done relative to each loss. So anyway, I’ve gone a little bit over time. Um, but just wanted to drop a little knowledge on some of the intricacies of things and provide a little bit of insight on kind of what we can rent run into from time to time and, um, share that so that you can be better prepared and informed if you ever happen to have a water damage, Denver loss of your own or any sort of situation that you need filled that you need to file a claim flow for or to reach out to big foot restoration and repair for it. So thank you so much for your time and your attention. We sure appreciate, uh, the thought and the consideration for any work that you might need to have done and until next time and you stay safe.