Lot of damage. Denver friends, what’s up, what’s going on? What’s lovely, you majestic people. We’re going to spend a few minutes today. I’m just picking apart, uh, one particular, um, piece of what we do, especially on water damage Denver jobs as you know, we um, we provide fire restoration, service, smoke damage restoration. We uh, we will take care of your mold issues for you and also of course, water damage, Denver issues. And what I’m going to focus on today is the documentation and literally daily visits that are a part of our water damage Denver protocol and that, um,
Can be something that’s, you know, not the most incredibly convenient thing in the world for anybody including us, but it’s super important. Here’s why typical scenario, especially this time of year would be a pipe freeze and burst. Um, as a matter of fact, just this last weekend on a job that we had performed,
not too long ago, but I um, went over to collect the check and just do a final little thank you and [inaudible] review with, with the customer. A couple of minutes after I left his house, he texted me and said, Hey, can you come back over? I have something that I need you to check.
I went back over and we had done work towards the front of his house. He had a situation there, had water coming down and some mold that resulted. Somebody said, would you look at this? I turned on my
water spigot back here in the back and I noticed my sub pump turned on. I knew that wasn’t a good thing and I ran inside and sure enough, there’s water in my crawl space. Um, and yeah, he, uh, he sure did. He was spot on. And the first thing I did was looked at a spicket and the hose was hooked up the garden hose. And I said, has this been, is this been hooked up? Um, we had a freeze about a week and a half ago about, I said, is this been hooked up? You know, the whole whole time. Do you ever take this off? And he said, no. I said, well, there, there’s probably your culprit right there. I was got to take your garden hose off, really need to insulate those spigots with those little $4 nubs from, from home Depot or something like that. And so we had a bit of a talk right there and told them kind of what, what to do going forward.
But perfect example right there, garden hose hooked up to a spigot freeze. Um, you’re going to have that water that’s in the hose back up. It’s going to freeze. And when it, when it thaws, it’s going to expand, you know, split a split a pipe and get that water damage Denver. So luckily he caught it quick and wasn’t too big of a deal. But that’s a perfect scenario. So got a pipe, Reese burst from a freeze, got a water damaged and bruiser result and you’ve got to reach out to a restoration company to help you out. You know, most people aren’t as lucky as him where you notice that after just a couple of minutes, most of the, most of the flood or leak or whatever is, is down in a vapor, locked a crawl space. Pretty fortunate on his part. But that’s not typically the case. So that to have a water damage Denver company come out and take a look and start to extract and set up drying equipment, set up a plan for how they are going to deal with not only getting everything sucked out that they can right there on the immediate trip, but inevitably you’re going to have wet drywall, wet framing, um, you know, probably still damn carpet, sub floor, all these sorts of things where the drying process has to continue. It’s not just going to happen all in that one trip.
Water Damage Denver | Monitoring Our Work Daily
so especially when an insurance file is going to be claimed, let me reverse that. Whenever you want, an insurance claim is going to be filed. Um, insurance companies don’t, and rightfully so. Just take restoration companies word that, Hey, um, Mrs. Smith had a leak in her basement. We went out to just a happens to have an issue here. Water damage Denver issue here in, uh, you know, they, the insurance agents might be sitting at a desk in another state and you’re saying, yep, this is what happened. We went out did extraction, put four fans in a hue and set them up in this way here where our moisture content levels as we moisture mapped the whole room in the basement. Here’s what we had on day one and it took us four days to get everything dried out. Um, we were able to get the carpet dry, everything was within dry standard in four days. Please send us our check for this amount. Nope, they, they would laugh at that and they should because
it’s, it’s a,
it’s the responsibility of the water damage Denver company
to be super thorough in how they set everything up and document the entire process of how things are going along and at what point they achieve dry standard. So without going into too much detail, um, what a company like Bigfoot would do is go in and do the immediate work of getting things, you know, demoed to the extent they need to be right off the bat, all the water extracted that can be right off the bat. And at that point then all of the drying equipment set in place. And as that equipment is set in place, there’s documentation being recorded of, of what the moisture levels are for the different pieces of structure that are affected. So the framing, perhaps the sub floor, different areas, um, to get that baseline to set, to show on, you know, it’s Friday at three 30 in the afternoon, October, whatever. Um, here’s, here’s the damage and materials, here’s what’s been done so far, here’s what we’re doing going forward
perhaps even that day taking multiple readings in those areas of moisture, content, temperature, relative humidity, dewpoint grains, um, all these different little markers that can tell us where we at are where we are at initially. But also as we move forward with the job, how we’re doing. And it’s not necessarily always a straight line to, okay, we’re here today, we’re, we’re there, we’re there the next day and we’re just going to keep doing this over and over until we get to where we want to be with respect to numbers. But it also allows us to kind of self audit and to do consistent checks on, okay, you know, we’re not seeing the level of improvement that, that we’d like. Do we need to switch something up? Do we need to put in a different [inaudible]
method of drawing a, do we need, try to help manipulate the atmospheric conditions? What do we need to do to get, um, more ideal results? But in any case, you know, we hope and the goal is to always set something up that’s going to be successful from the beginning. And so let’s just assume that’s the case, but I’m going way back to the beginning of, from about nine minutes ago. We need to be able to check these things on a daily basis. And so by far, the most appreciated and convenient thing for us is to be allowed. Um, just kind of
access when we, when we request it. And if that means being given a key or a lock lockbox being installed on the property or a garage code or something of that nature where we can come and go. Because these visits are not intended to do major water damage Denver efforts. They are simply to take readings and to check things, do equipment checks, monitor, make sure everything’s running, make sure nothing’s been on unplugged and make sure nothing’s malfunctioned with the equipment and get on our way. So, um, it’s typically a 10 minute exercise. Um, could be more, it could be less, but it’s nothing long at all. And
we would never, and hopefully no water damage, didn’t accompany whatever, just walk in on announced to any property. There’s always that communication given of a text or a phone call or whatever, you know, a predetermined time of, you know, kind of time window, Hey, we’re, we’re at work, you know, all day, you know, please get the check done before we come home with the, you do. So maybe even anytime between eight in the morning and four 30 in the afternoon, something like that. But if we can establish the ability to go in and take these readings and not necessarily have someone meet us or have to be pinpoint, Hey, we’ll be there at 11 o’clock or one 30 or whatever. These are the types of things that, um, are very convenient to just kind of drop by in the course of the given scope for the day.
And again, not that they’re on the back burner or not a priority, but, um, it’s just not something that’s necessary to meet with the homeowner or the property owner necessarily. We can always contact or communicate if there is news or notes to pass along, but it’s really just a matter of us being able to get in, check that water damage, Denver job, check moisture levels, check equipment, monitor everything and take our notes, take our documentation and be on our way. So it might be a little bit different or weird or whatever to give, you know, maybe somewhat of a stranger access to your home. But really the reality is, um, you know, your, your restoration company that you’ve hired, hopefully there’s enough trust there, um, to, to allow them to do what they need to do in there. Again, not um, inconvenience you too much by you know, making you manipulate your work plans or your life in general just to come home or arrange for somebody to come home and give access to Bigfoot.
Any water damage Denver company to do a 10 minute check in that process really does need to occur until those final results are achieved. So it could be four days, three days, it could be seven days or 10 days. But what the reality is is if you don’t have that documentation from any of those days as you go to submit everything to your insurance agent or gesture to get legitimately paid and compensated for the work and the time and the effort and the equipment that you have had on job or you have dedicated to each job there, they’re not going to willingly pay for things that aren’t documented for those visits that aren’t put down. And if there is a day or two that you know, just the homeowner is enabled to meet or they get tied up and are a no show to let you in, may not get paid for all, for anything for that day, including equipment.
So it could be an incredibly large hit to the company to not be able to make those daily checks. So it’s a part of the way the hamburger is made when it comes to water damage Denver situations. Um, access is necessary. Um, access is just the best way to, to move forward and have your mind in terms of allowing your water damage, Denver company to get in check things and obviously, you know, hopefully that will help to the most efficient process, timely, get you back to normal life as soon as possible. So God forbid you ever had, have a water damage Denver situation, but if you do, please call Bigfoot and please understand we need to get in there to do checks every single day. Hope that is a nugget of information for you today on this big foot podcast of gold. Until next time you stay safe.